Legal
Refunds, deposits, and changes of date
This page applies to paid reviews booked with Workspace Grovepath: the Loyalty App Review, Member Journey Walkthrough, Rewards Catalogue Reading, and Till and Redemption Check. We do not sell physical goods, software licences, or class tickets, so those models are not covered here.
Eligibility
A refund is considered when you cancel in writing before we have started reading the app, or when we cannot deliver the agreed review for a reason on our side (illness without a substitute, or a failed briefing we caused). Change-of-mind after we have received logins and begun walking screens is treated as work already started.
Timeframe to ask
Write to info@workspace-grovepath.click within fourteen days of the event you want considered (cancellation, a missed briefing, or a review you believe was not delivered). Include the invoice number and the app name.
Full refund
A full refund of sums paid is due if we cancel the review and cannot offer a new date within thirty days, or if you cancel in writing before we have sent the first working-day confirmation that the walkthrough has begun. The deposit is included in that full refund.
Partial refund
If you cancel after the walkthrough has begun but before the findings note is delivered, we invoice for time already spent, at a reasonable share of the quoted fee, and refund the remainder of sums paid. If the findings note has been delivered, the fee for that review is earned; the briefing can be rescheduled rather than refunded.
Non-refundable items
Third-party costs we have already paid with your written approval (for example, a long-distance till visit booked on a named date) are not refundable once those costs are incurred. The findings note itself, once delivered, is not “returned” for a refund.
Process
Email the desk. We confirm what work has started, calculate any balance, and reply within five working days. Approved refunds are made by bank transfer to the account that paid, unless you and we agree another Malaysian account in the same name.
Processing time
Once we have your account details, allow ten working days for the transfer to leave our bank. Banks on your side may add their own clearing time.
Method
Refunds are in Malaysian ringgit by bank transfer. We do not refund in cash at the Petaling Jaya office.
Cancellation by you
Cancel by email. If you cancel more than five working days before an agreed till visit or briefing, we do not charge a date-change fee. Inside five working days, we may keep up to thirty percent of the till-check fee to cover the reserved visit, unless we can fill the slot.
Rescheduling
One change of briefing date is included if you give at least three working days’ notice. Further changes, or a till visit moved with less than three working days’ notice, may be quoted as extra.
Deposits
The fifty percent deposit holds the start week. It is credited to the fee. It is refundable only under the full-refund rules above.
No-show
If nobody from your side attends an agreed briefing or till visit without notice, that session is treated as delivered for scheduling purposes. We will offer one replacement date; a second replacement is quoted.
Work already started
Reading screens, visiting a till, and drafting the note count as work started. Materials we create (screenshots in the findings folder, the note) stay part of the file. We do not charge you for unused poster printing because we do not print campaign posters.
Exceptions
If the app is withdrawn from the stores before we can finish, and you cannot provide a test build, we stop and refund the unused portion after invoicing for work done. If a force majeure event in Selangor prevents a till visit, we reschedule or convert that part to a remote redemption attempt without extra fee.
For a refund request, use info@workspace-grovepath.click or +60 3 0000 1740, and the address Office 6, 26 Sample Avenue, Petaling Jaya 00000.